811C Support

Support runs around the clock in English, Bahasa Malaysia and Mandarin.

How to Reach Us

Live Chat — the chat button on any page. Fastest route, nothing to install.
WhatsApp — for deposit and withdrawal queries where you need to send a screenshot.
Telegram — for announcements and promotion alerts as well as support.

What to Have Ready

Having these to hand turns a long conversation into a short one:

Your username — not your phone number
For a deposit issue — the transaction reference and a screenshot of the receipt
For a withdrawal issue — the amount and the time you submitted it
For a bonus question — which promotion you claimed

Questions We Can Answer Immediately

Where is my withdrawal? Most complete in 5 to 15 minutes. The usual cause of a delay is a receiving account name that does not match your deposits. There is also a RM50,000 weekly limit per player.
Why can't I withdraw my bonus? Almost always unmet turnover. We can tell you exactly how much remains.
My deposit hasn't arrived. Send the transaction reference and we can trace it.
Which tier am I on? VIP tiers are based on your deposits within the current calendar month and reset at month end.

A Warning Worth Reading

811C staff will never ask for your password, and will never ask you to transfer money to a personal account to “release” a withdrawal. If someone contacts you claiming to be from 811C and asks for either, they are not. Verify through live chat on this site before acting on any message.